Privacy Policy

Last updated: January 26, 2026

Atelier MeyCoeur (“MeyCoeur”, “we”, “us”, or “our”) operates this website and online shop, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a personalized shopping experience.

Our store is hosted on Squarespace, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, make a purchase or other transaction through our Services, or otherwise communicate with us.

If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of personal data.

By accessing or using any of the Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. This does not include anonymized or aggregated data that cannot be associated with you.

Depending on how you interact with our Services and where you reside, we may collect the following categories of personal information:

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

Payment Information

  • Credit or debit card details

  • Payment confirmation

  • Transaction details

  • Billing method

(Payment data is processed securely through Squarespace and its integrated payment providers.)

Account Information

  • Username

  • Password

  • Account preferences and settings

Transaction Information

  • Products viewed

  • Items added to cart or wishlist

  • Purchases, returns, exchanges, cancellations

  • Order history

Communications

  • Messages sent to customer support

  • Email correspondence

Device Information

  • IP address

  • Browser type

  • Device type

  • Network connection

  • Unique identifiers

Usage Information

  • Interaction with our website

  • Browsing behavior

  • Time and duration of visits

  • Pages viewed

2. Sources of Personal Information

We collect personal information:

Directly from you

When you:

  • Create an account

  • Place an order

  • Contact us

  • Subscribe to our newsletter

Automatically

Through:

  • Cookies

  • Tracking technologies

  • Log files

  • Analytics tools integrated via Squarespace

From Service Providers

Such as:

  • Payment processors

  • Shipping providers

  • IT and hosting services

  • Marketing and analytics providers

3. How We Use Your Personal Information

We use your personal information to:

Provide and Improve Our Services

  • Process payments

  • Fulfill orders

  • Arrange shipping

  • Manage returns and exchanges

  • Maintain your account

  • Provide personalized product recommendations

  • Improve website functionality and performance

Marketing & Advertising

  • Send promotional emails (if you opt in)

  • Display targeted advertisements

  • Inform you about products, offers, or updates

You can unsubscribe from marketing emails at any time using the link provided in our emails.

Security & Fraud Prevention

  • Verify user identity

  • Detect and prevent fraudulent activity

  • Maintain the security of our Services

You are responsible for protecting your login credentials.

Customer Support

  • Respond to inquiries

  • Provide assistance

  • Maintain our business relationship

Legal Compliance

  • Comply with legal obligations

  • Respond to lawful requests

  • Enforce our Terms and Policies

4. Sharing of Personal Information

We may share your personal information with:

Squarespace and Service Providers

Including:

  • Hosting providers

  • Payment processors

  • Shipping partners

  • Cloud storage providers

  • Analytics providers

Marketing & Advertising Partners

Who may use your information in accordance with their own privacy policies.

Depending on your location, you may have the right to opt out of targeted advertising.

Affiliates

Within our business group, where applicable.

Legal Authorities

If required by law or to protect our rights.

Business Transfers

In connection with a merger, sale, restructuring, or similar transaction.

5. Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for their privacy practices, policies, or content. We recommend reviewing their privacy policies before providing personal data.

6. Children’s Data

Our Services are not directed to children under the age of 16.

We do not knowingly collect personal information from minors. If you believe a child has provided personal information, please contact us so we can delete it.

7. Data Security & Retention

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is completely secure.

We retain personal data only as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

8. Your Rights

Depending on your location (including the EU/EEA and UK), you may have the following rights:

  • Right of access

  • Right to correction

  • Right to deletion

  • Right to data portability

  • Right to restrict processing

  • Right to object to processing

  • Right to withdraw consent

  • Right to opt out of targeted advertising

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing your request.

9. Complaints

If you are located in the European Economic Area or the United Kingdom, you have the right to lodge a complaint with your local data protection authority.

10. International Transfers

Your personal information may be processed outside your country of residence.

Where required, we rely on appropriate safeguards such as:

  • EU Standard Contractual Clauses

  • Equivalent UK-approved mechanisms

  • Transfers to countries with adequate protection levels

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page, and the “Last updated” date will be revised accordingly.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Atelier MeyCoeur
3 Avenue des Lilas
13009 Marseille
France

Email: info@mey-coeur.com

For the purposes of applicable data protection laws, Atelier MeyCoeur is the data controller of your personal information.